Return & Exchange Policy
All products are made to order through our professional print partners. Quality and accuracy are a priority for every shipment.
Defective or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, contact us within 30 days of delivery.
Email: support@shadowforgemedia.com
Include your order number and a clear photo of the issue. Once approved, we will send a no-cost replacement of the original item.
Non-Defective Returns
Because items are produced on demand, we cannot accept returns or refunds for non-defective products (e.g., wrong size, color change, or buyer’s remorse). Please review size charts and product details before placing your order.
Exchanges
Exchanges are available only for defective or misprinted items and will be issued for the same product originally ordered.
Order Changes & Cancellations
Orders cannot be changed or canceled once production has begun. Double-check your cart before checkout.
This policy applies to U.S. orders and may be updated without notice. Your statutory rights remain unaffected.
FAQ
How do I start a replacement request?
Email support@shadowforgemedia.com within 30 days with your order number and photos of the issue.
Who pays for return shipping on defective items?
Replacements for eligible defects are shipped at no cost to you. We do not require you to mail back defective items unless instructed.
Can I exchange for a different size or color?
Made-to-order items are not eligible for size/color exchanges unless the item is defective or misprinted.