Returns and Refunds Policy

At ShadowForge Media, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’ve made it easy for you to return or exchange items. Here’s everything you need to know:

Eligibility for Returns:

  • Returns must be initiated within 30 days from the date you receive your order.

  • To request a return, please contact us via email or our website's support page.

Condition of Items:

  • All returned items must be unused and in original packaging.

  • Items should be in the same condition you received them in.

Non-Returnable Items:

The following items are non-returnable:

  • Digital products (e.g., downloadable content)

  • Customized items (personalized or made-to-order products)

  • Clearance items (marked as final sale)

Refunds:

  • Once your return is received and inspected, refunds will be issued to your original payment method.

  • Refunds will be processed within 5–7 business days after the inspection of your returned item.

Exchanges:

  • If you receive a damaged or defective item, we will offer a replacement or store credit.

  • Please contact us immediately with photos of the damaged item to start the exchange process.

Shipping Fees:

  • Shipping fees are non-refundable unless the item is damaged or defective.

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part.

How to Initiate a Return or Refund:

  1. Contact us at support@shadowforgemedia.com within 30 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. If applicable, attach photos of the damaged or defective item.

Once your return is approved, we will guide you on how to ship the item back to us.

FAQ:

When will my refund be issued? Refunds will be issued once your return is processed and inspected. This typically takes 5–7 business days.

Can I exchange my item for another size or color? Yes, exchanges are available if the item arrives defective or damaged. We can either offer a replacement or issue store credit.