1. Shipping Policy

We strive to process and ship all orders as quickly as possible.

  • Processing Time: Orders placed before 2:00 PM PST (Monday – Saturday) are processed the same day. Orders placed after this time will be processed the next business day.

  • Shipping Time: Most orders will be delivered within 1 business day after shipment.

  • Shipping Days: We ship Monday – Saturday (excluding major holidays).

  • Delays: We are not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.

For more details, visit our Shipping Policy page.

3. Privacy Policy

Your privacy is important to us. We collect and use your data responsibly.

  • Information We Collect: When you place an order, sign up for our services, or contact us, we may collect personal details such as your name, email, and shipping address.

  • How We Use It: We use this data for order fulfillment, customer service, and improving our website experience.

  • Security: We implement strong security measures to protect your information.

  • Third-Party Sharing: We do not sell or share your personal information except for necessary order processing (e.g., shipping carriers, payment providers).

For more details, visit our Privacy Policy page.

2. Return & Refund Policy

We want you to be satisfied with your purchase. If you’re not happy, here’s how returns and refunds work:

  • Eligibility: Returns must be initiated within 30 days of receiving your order.

  • Condition: Items must be unused, in original packaging, and in the same condition as received.

  • Non-Returnable Items: Digital products, customized items, and clearance items are non-refundable.

  • Refunds: Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

  • Exchanges: If an item arrives damaged or defective, we will offer a replacement or store credit.

For more details, visit our Return & Refund Policy page.

To request a return, please contact support@shadowforgemedia.com.

4. Terms of Service

By using our website, you agree to the following terms:

  • Use of Website: Our website is intended for personal use. Unauthorized use, copying, or resale of content is prohibited.

  • Intellectual Property: All content, including images, logos, and text, is owned by ShadowForge Media and may not be used without permission.

  • Order Acceptance: We reserve the right to refuse or cancel any order due to errors, pricing issues, or suspected fraud.

  • Limitation of Liability: We are not responsible for indirect damages resulting from the use of our products or services.

For full terms, visit our Terms of Service page.